Managing my account
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MANAGING MY ACCOUNT
How do I update my email address?
You can update your email by navigating to Account Settings > Personal Info and selecting the “Edit” button next to your current email.
Can I change the name on my account?
Yes, go to your profile settings and click "Edit" next to your name. Be aware that some name changes may require identity verification.
Why can’t I update my phone number?
Make sure the number you're entering isn’t already linked to another account. Also, check for formatting or country code errors.
Will I receive a confirmation after updating my details?
Yes, you’ll receive a confirmation email or SMS once your information has been successfully updated.
How do I update my email address?
You can update your email by navigating to Account Settings > Personal Info and selecting the “Edit” button next to your current email.
Can I change the name on my account?
Yes, go to your profile settings and click "Edit" next to your name. Be aware that some name changes may require identity verification.
Why can’t I update my phone number?
Make sure the number you're entering isn’t already linked to another account. Also, check for formatting or country code errors.
Will I receive a confirmation after updating my details?
Yes, you’ll receive a confirmation email or SMS once your information has been successfully updated.
UPDATING PERSONAL INFORMATION
How do I change my profile picture?
Go to your profile page and click the avatar image to upload a new profile picture.
Can I update my contact information?
Yes, contact information can be updated anytime in the "Contact Info" section of your profile settings.
Is it possible to add social media links to my profile?
Yes, you can add and edit social media links under the "Social Links" tab in your profile.
How often can I update my profile information?
There is no limit; you can update your profile info as often as needed.
How do I change my profile picture?
Go to your profile page and click the avatar image to upload a new profile picture.
Can I update my contact information?
Yes, contact information can be updated anytime in the "Contact Info" section of your profile settings.
Is it possible to add social media links to my profile?
Yes, you can add and edit social media links under the "Social Links" tab in your profile.
How often can I update my profile information?
There is no limit; you can update your profile info as often as needed.
CHANGING ACCOUNT SETTINGS
How do I change my password?
Access "Security Settings" in your account dashboard and select "Change Password."
What should I do if I suspect unauthorized access?
Immediately change your password and enable two-factor authentication from the Security Settings.
Does the platform support two-factor authentication (2FA)?
Yes, you can enable 2FA via SMS or an authenticator app for enhanced security.
How often should I update my password?
It’s recommended to update your password every 3-6 months for better security.
How do I change my password?
Access "Security Settings" in your account dashboard and select "Change Password."
What should I do if I suspect unauthorized access?
Immediately change your password and enable two-factor authentication from the Security Settings.
Does the platform support two-factor authentication (2FA)?
Yes, you can enable 2FA via SMS or an authenticator app for enhanced security.
How often should I update my password?
It’s recommended to update your password every 3-6 months for better security.
MANAGING NOTIFICATIONS
How can I customize my notification preferences?
Go to "Notification Settings" in your account to select which alerts you want to receive.
Can I disable email notifications?
Yes, you can toggle off email notifications anytime in the notification preferences.
Will I still receive important alerts if I disable notifications?
Critical alerts like security warnings will still be sent regardless of notification preferences.
Can I receive notifications via SMS?
Yes, if you add a phone number and enable SMS notifications.
How can I customize my notification preferences?
Go to "Notification Settings" in your account to select which alerts you want to receive.
Can I disable email notifications?
Yes, you can toggle off email notifications anytime in the notification preferences.
Will I still receive important alerts if I disable notifications?
Critical alerts like security warnings will still be sent regardless of notification preferences.
Can I receive notifications via SMS?
Yes, if you add a phone number and enable SMS notifications.
