Getting Started
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GETTING STARTED
What is Coinbank? How does it work?
Coinbank is a secure and user-friendly digital wallet platform designed to help you store, manage, and grow your cryptocurrency assets. It allows you to safely hold various types of cryptocurrencies, make transactions, and monitor your portfolio—all in one place.
How can I sign up for an account?
You can sign up by visiting our website or app, clicking the “Sign Up” button, and filling out the registration form with your email and a secure password. Then, verify your email to activate your account.
What are the fees to use Coinbank?
Coinbank charges various fees depending on the type of transaction and payment method for every times when customer using this features.
What are the fees to use Coinbank?
Coinbank provides Bitcoin fixed deposit plans with varying durations and interest rates. For example, Plan 1 offers a 90-day term with a monthly interest rate of 1%, while Plan 2 offers a 180-day term with a monthly interest rate of 1.25%.
What is Coinbank? How does it work?
Coinbank is a secure and user-friendly digital wallet platform designed to help you store, manage, and grow your cryptocurrency assets. It allows you to safely hold various types of cryptocurrencies, make transactions, and monitor your portfolio—all in one place.
How can I sign up for an account?
You can sign up by visiting our website or app, clicking the “Sign Up” button, and filling out the registration form with your email and a secure password. Then, verify your email to activate your account.
What are the fees to use Coinbank?
Coinbank charges various fees depending on the type of transaction and payment method for every times when customer using this features.
What are the fees to use Coinbank?
Coinbank provides Bitcoin fixed deposit plans with varying durations and interest rates. For example, Plan 1 offers a 90-day term with a monthly interest rate of 1%, while Plan 2 offers a 180-day term with a monthly interest rate of 1.25%.
WITHDRAWALS
How can I withdraw the funds I have received?
To withdraw your funds, go to the “Withdraw” section in your Coinbank account, choose your preferred withdrawal method, enter the amount, and confirm the transaction.
Is there a minimum amount that I can withdraw?
Yes, Coinbank has a minimum withdrawal amount depending on the cryptocurrency. Please check the withdrawal page for specific limits.
Is there a maximum amount that I can withdraw?
Yes, withdrawal limits may apply depending on your account level, verification status, and the selected withdrawal method. Please check your account settings or contact support for specific limits.
How can I convert my cryptocurrency into bank account?
You can convert your cryptocurrency to cash by selling it on Coinbank and withdrawing the funds directly to your linked bank account. Just go to the "Sell" section, choose your crypto, enter the amount, and select "Bank Transfer" as your withdrawal method.
How can I withdraw the funds I have received?
To withdraw your funds, go to the “Withdraw” section in your Coinbank account, choose your preferred withdrawal method, enter the amount, and confirm the transaction.
Is there a minimum amount that I can withdraw?
Yes, Coinbank has a minimum withdrawal amount depending on the cryptocurrency. Please check the withdrawal page for specific limits.
Is there a maximum amount that I can withdraw?
Yes, withdrawal limits may apply depending on your account level, verification status, and the selected withdrawal method. Please check your account settings or contact support for specific limits.
How can I convert my cryptocurrency into bank account?
You can convert your cryptocurrency to cash by selling it on Coinbank and withdrawing the funds directly to your linked bank account. Just go to the "Sell" section, choose your crypto, enter the amount, and select "Bank Transfer" as your withdrawal method.
ACCOUNT
How to verify your identity?
To verify your identity, go to your account settings, select "Verify Identity," and follow the steps by uploading a valid ID and a selfie. Verification usually takes a few minutes.
How can I reset my password?
Click on the "Forgot Password?" link on the login page, enter your registered email, and follow the instructions sent to your inbox to create a new password.
I’ve lost access to my two-factor device. How can I get into my account?
If you've lost access to your 2FA device, please contact our support team. We’ll guide you through the identity verification process to help you recover your account safely.
How do I close my account?
To close your account, please contact our customer support through the app or website. Our team will assist you in completing the process securely.
How to verify your identity?
To verify your identity, go to your account settings, select "Verify Identity," and follow the steps by uploading a valid ID and a selfie. Verification usually takes a few minutes.
How can I reset my password?
Click on the "Forgot Password?" link on the login page, enter your registered email, and follow the instructions sent to your inbox to create a new password.
I’ve lost access to my two-factor device. How can I get into my account?
If you've lost access to your 2FA device, please contact our support team. We’ll guide you through the identity verification process to help you recover your account safely.
How do I close my account?
To close your account, please contact our customer support through the app or website. Our team will assist you in completing the process securely.
PAYMENT
How do I add a payment method?
Go to your account settings, select “Payment Methods,” then choose your preferred option and follow the instructions to add it securely.
How do I verify my bank info?
To verify your bank info, go to your account settings, select “Bank Information,” enter your bank details, and follow the on-screen instructions to complete the verification process. You may need to upload a bank statement or confirm a small deposit.
How to successfully verify a billing address?
To verify your billing address, make sure the address you enter exactly matches the one on your bank or credit card statement. Double-check for correct spelling, apartment numbers, and postal codes. Verification may also require submitting a valid proof of address document if requested.
Using a bank acount as a payment method
You can link your bank account to make easy and secure payments. This allows you to transfer funds directly from your bank for purchases or deposits without needing a credit card.
How do I add a payment method?
Go to your account settings, select “Payment Methods,” then choose your preferred option and follow the instructions to add it securely.
How do I verify my bank info?
To verify your bank info, go to your account settings, select “Bank Information,” enter your bank details, and follow the on-screen instructions to complete the verification process. You may need to upload a bank statement or confirm a small deposit.
How to successfully verify a billing address?
To verify your billing address, make sure the address you enter exactly matches the one on your bank or credit card statement. Double-check for correct spelling, apartment numbers, and postal codes. Verification may also require submitting a valid proof of address document if requested.
Using a bank acount as a payment method
You can link your bank account to make easy and secure payments. This allows you to transfer funds directly from your bank for purchases or deposits without needing a credit card.
